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FAQS

Returns and Refunds

Should your product/s arrive damaged, please get in touch with me using the information on the contact page, and I can arrange either a refund or replacement where applicable. I will require photos of the damage to any packaging and the product/s in order to place a claim with the courier.

 

If you wish to cancel an order, contact me as soon as possible, and if your order hasn't been fulfilled, I shall issue you with a full refund. If your order is already on its way to you, you would need to return the items before any refund would be processed.

Products
For all orders - Please be aware due to living in a cosy, very small student flat with my partner, my business products reside at my mams in my room there to protect them. This means I can only access them once or twice a week due to costs of travelling in the car now. If an order is placed please allow a few days before products are shipped to accommodate this. Thank you of your patience.

Prints - Most prints are made to order to make sure they are in the best condition when shipped out. The prints are ordered from a local small business ran by other artists for artists who need products made. This means I have to wait a few days to collect the product/s before packaging and shipping them off to their new home to you! By buying a print and other products you are supporting not one small business but two so thank you for any orders you make. 
 
Shipping

I ship through Royal Mail. I ship to the UK and Internationally. International shipping does cost more, unfortunately. 

Please note that all orders are taken to the post office to be dispatched within 3-5 days of ordering. However, this could be up to 7 days as some products, like prints, will be made to order.  Certain products may have a longer wait time, such as handmade products that need to be made. You will know when I have taken and shipped your product at the post office, as you will receive a shipping confirmation email from me. Keep an eye on your spam folder. 

Standard Shipping

UK

Orders can take 2-5 working days and, at busy times, can take up to 7 working days. 

Internationally

Orders can take 3-5 working days to reach Europe and 6-7 working days for the rest of the world. Please allow 2-3 days extra at bust times.

I offer tracked and signed for now for both the UK and international for those who want their items ordered to be faster at getting to you, tracked or need a signature on arrival for that extra security, but be aware these options cost more than standard shipping.

If your order hasn't arrived in the time frame + 5 days after being dispatched please contact us by the contact form and we will get this sorted out.

Copy Right

Peter Roman Art retains all copyright and image rights to the photographs and images on this page.

You are welcome to view the Website's contents for personal use but not for commercial purposes or re-publication. Nor are you permitted to print or distribute these materials.

 

We welcome the information being shared via social media, but please ensure that all credits are given to Peter Roman Art.

Peter Roman Art retains all ownership of artwork and any product/s. Ownership of the artwork does not convey rights other than ownership when a product/s is bought. It is forbidden to duplicate any images in any way for non-commercial or commercial use and gain. Peter Roman Art retains all copyright and rights to reprint and use the artwork and pictures.

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